Frequently Asked
Questions

Puzzle Folio is a jigsaw puzzle app built around a personal collection. Explore curated artwork, save favourites to your Shelf, create puzzles from your own photos in Gallery, resume progress across devices, collect Journeys, and climb the leaderboard at your own pace.

Yes. You can browse the public catalogue, favourite free puzzles, and play as a guest. An account is requested when you use account-bound features such as premium categories, purchases, cross-device sync, or leaderboard scoring.

Open Puzzles, tap the heart on a free image, then move to Shelf → Favourites. Select the image, choose a difficulty, and tap Puzzles… Assemble!.

Puzzle Folio is designed for supported iPhone, iPad, and Android phones and tablets. Exact compatibility may depend on the operating system version and device capabilities.

Ongoing games and locally available images are designed to remain playable offline. New catalogue images, account actions, cloud sync, purchases, rewarded ads, and leaderboard updates need an internet connection. Pending local progress is retained and syncs again when a connection is available.

Choose Novice (35 pieces), Apprentice (96), Adept (150), Master (216), or Legend (384). Higher levels offer more intricate boards and larger coin and point rewards when completed.

Yes. Your elapsed time and placed pieces are saved for that specific game. The timer stops when you leave gameplay and continues when you resume it from Ongoing.

The eye tool lets you adjust the reference image opacity. Edge mode filters the tray to border pieces. Once all edge pieces are complete, Puzzle Folio returns to the full tray automatically.

Yes. Pinch to zoom and drag to move around the canvas. Puzzle pieces are matched to the board using the current canvas scale, so placement remains accurate while zoomed.

Every game includes 10 free hints. A hint flies an available piece to its correct position. After the free allowance, each additional hint costs 2 coins. If your balance and remaining pieces allow it, bulk hint options may also appear.

The game is saved to Solved, your statistics and Journey progress update, eligible coins and leaderboard points are awarded, and a completion celebration appears. Closing it returns you to the Shelf or Gallery you came from.

Yes. Each saved puzzle has five replay slots. Starting another game creates a separate Ongoing session and preserves your solved history. Once all five slots are used, 30 coins resets the replay counter.

Yes. Open Gallery → Ongoing, tap the add-photo button, and choose an image from your library or camera. Nothing is added until you choose a difficulty and start the puzzle.

A signed-in Gallery includes four image slots. Guest access is more limited. When the signed-in allowance is full, an in-app coin option can reset the slot allowance.

Guest photos remain local. For signed-in users, selected images can be compressed and stored in account-protected cloud storage so the custom puzzle and its progress can sync between devices. See the Privacy Policy for full details.

Removing an image deletes that photo from your Gallery and deletes its associated puzzle progress. For signed-in users, the corresponding cloud copy is also scheduled for removal. This action should be treated as permanent.

Coins are an in-app balance used for premium categories, replay resets, Gallery allowances, and paid hints. Points measure scored puzzle completions and determine leaderboard rank; they cannot be spent.

Rewards may be subject to account, anti-abuse, or eligibility checks. Puzzle Folio may rebalance rewards in future versions.

Sign in, open the premium category from Puzzles, and choose Unlock. The listed coin price is deducted once, after which every puzzle in that category is available to your account.

Yes. Signed-in users can open the Coin Store from Profile and purchase a package through Apple’s App Store or Google Play. The store confirms the local price and currency before you buy, and Puzzle Folio verifies the transaction before adding coins.

Yes, where rewarded ads are available. Watching an optional ad awards 10 coins after server verification. A maximum of five rewarded ads can be credited within a rolling 24-hour period, with a 60-second cooldown between rewards.

Rewards require a connection and server verification. Keep the app open briefly, then refresh your balance. For a purchase, use Restore Purchases in Settings to check eligible pending store records. If the balance still does not update, contact support with the approximate time, platform, and product—never send full payment details.

Eligible guest progress is imported only when you first sign in to a newly created account that has no existing progress. This avoids overwriting established account records if the same account is later used on another device.

Yes. Sign in with the same verified account. Puzzle Folio keeps local progress available and synchronizes account data when online. If two devices change the same game, the newest valid progress is generally used.

After your first scored completion, the leaderboard can show your username, chosen avatar, country flag, points, rank, scored-puzzle count, and limited aggregate completion statistics. It does not show your email, balance, purchases, device details, or Gallery photos.

Choose Forgot password? on the sign-in password step and enter your registered email. Open the reset email on a device where Puzzle Folio is installed so the app can securely receive the reset link.

Check spam or junk folders, confirm the email address is correct, and wait a few minutes. After an unverified sign-in attempt, Puzzle Folio can show a resend option. Repeated requests may be temporarily rate-limited.

Go to Profile → Settings → Danger Zone → Delete Account. Confirming permanently removes your Puzzle Folio account, synced progress, and account Gallery files. Review the retention section for details and limited legal exceptions.